Refund Policy

1. Change of mind

If you buy a Wedding Pass or an extension and decide Garterly isn't for you, email us within 14 days of purchase for a full refund, including any tax you paid.

2. Problems with Garterly

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If something goes wrong, we'll fix it within a reasonable time. If it's a major failure, or we can't fix it, you can cancel and get a refund for the unused part of your pass, or compensation for its reduced value. If you live outside Australia, the consumer rights where you live also apply.

3. If we change or close Garterly

If we significantly reduce what an active Wedding Pass includes, or close Garterly, we'll refund the unused part of your pass, worked out from the time left on your access.

4. How to ask for a refund

Email hello@garterly.com. Please write from the email address on your account and tell us the wedding name. We reply within 2 business days.

Refunds go back to your original payment method through Link, including any tax paid. Your bank usually shows them within 5 to 10 business days.

5. What happens after a refund

The refunded pass or extension ends straight away. If the wedding has no other active pass, it becomes read-only: nothing is deleted, and you can still view and export everything. A refunded founding-price place goes back to the pool, so if you buy again later, you pay the price shown at that time.

6. Payments through Link

Payments are processed by Stripe's Link service. Link support can help with payment problems and may issue refunds in some cases within 60 days of purchase. Please contact us first; we can usually sort things out faster.

7. Planner plans

If we introduce paid planner plans, you can cancel at any time and keep access until the end of the period you've paid for. Apart from sections 2 and 3, we don't refund part-periods.